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SHIPPING AND RETURNS

Shipping Policy

At HP Home Plan, we strive to provide you with a seamless and hassle-free shopping experience, including reliable and efficient shipping services. Here's our shipping policy to guide you through the process:

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  1. Shipping Areas: We currently offer shipping within the United States. Please note that certain remote locations may have limited delivery options or additional shipping charges. Kindly check the availability and shipping options during the checkout process.

  2. Processing Time: Once your order is placed, our dedicated team will work diligently to process and prepare it for shipment. Processing times typically range from 1 to 3 business days, depending on the availability of the product and order volume. You will receive a confirmation email with tracking information once your order is shipped.

  3. Shipping Methods: We partner with reputable shipping carriers to ensure the safe and timely delivery of your furniture. The shipping method and estimated delivery time will vary depending on the size, weight, and destination of your order. Common carriers we work with include FedEx, UPS, and specialized freight carriers for larger furniture items.

  4. Delivery Options: Our delivery options include curbside delivery or, for certain furniture items, white glove delivery. Curbside delivery entails the shipment being dropped off at the nearest accessible point of your property. White glove delivery includes inside delivery, assembly (if required), and debris removal. You can select your preferred delivery option during the checkout process or contact our customer support for assistance.

  5. Estimated Delivery Time: The estimated delivery time will vary depending on your location and the specific product ordered. Standard shipping for smaller items typically takes 3 to 7 business days, while larger furniture items may require 1 to 4 weeks for delivery. Please note that these are estimated timeframes, and unforeseen circumstances or logistical factors may cause slight delays.

  6. Shipping Costs: Shipping costs will be calculated based on the size, weight, and destination of your order. During the checkout process, you will be provided with the shipping cost specific to your items and location. We strive to offer competitive shipping rates while ensuring the safe and secure transportation of your furniture.

  7. Order Tracking: We understand the importance of staying informed about your order's progress. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

  8. Damaged or Lost Shipments: In the rare event that your shipment arrives damaged or is lost during transit, please contact our customer support immediately. We will work diligently to resolve the issue and ensure you receive a satisfactory resolution.

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If you have any further questions or need assistance with shipping-related inquiries, our friendly customer support team is always ready to assist you or you can look in the direction of our FAQ page. At HP Home Plan, we are committed to providing you with exceptional service and delivering your furniture purchase to your doorstep with care and efficiency.

Return & Exchange Policy

At HP Home Plan, we want you to be completely satisfied with your furniture purchase. We understand that sometimes returns or exchanges may be necessary. Here's our policy to guide you through the process:

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  1. Eligibility for Returns and Exchanges: To be eligible for a return or exchange, the following conditions must be met:

    • The request must be made within 30 days of the delivery date.

    • The item must be in its original condition, unused, and in the original packaging.

    • Customized or personalized items are generally not eligible for return or exchange, unless there is a manufacturing defect or damage during shipping.

  2. Return Process: If you wish to return an item, please follow these steps:

    • Contact our customer support team to initiate the return process. Provide your order details and the reason for the return.

    • Our team will provide you with a return authorization number (RMA) and further instructions on how to proceed.

    • Pack the item securely in its original packaging and include all accessories, manuals, and tags.

    • Ship the item back to us using a reputable shipping carrier with tracking information. The return shipping costs are the responsibility of the customer, unless the return is due to a defective or damaged product.

  3. Exchange Process: If you would like to exchange an item for a different size, color, or model, please follow these steps:

    • Contact our customer support team to request an exchange. Provide your order details and the specific item you wish to exchange.

    • Our team will assist you in determining the availability of the desired replacement item and provide further instructions.

    • Similar to returns, the item being exchanged must be in its original condition, unused, and in the original packaging. The customer is responsible for the return shipping costs, unless the exchange is due to a defective or damaged product.

  4. Refund and Store Credit: Once we receive the returned item and it is inspected and approved, we will process the refund or issue a store credit, depending on your preference. Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. Provide details and, if possible, include photos of the damaged or defective area. We will promptly assist you in resolving the issue, either by arranging a replacement, repair, or refund.

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Please note that our return and exchange policy may vary for certain clearance or sale items. Any applicable exceptions or conditions will be clearly communicated on the product page or during the checkout process.

For any further assistance or inquiries regarding returns and exchanges, our dedicated customer support team is available to assist you. At HP Home Plan, we strive to ensure your complete satisfaction with your furniture purchase and provide a hassle-free return and exchange process.

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